Returns & repairs
Return Policy:
If you purchased a Wissota Skate Sharpener or any other Wissota product directly from Wissota Skate Sharpeners and are not completely satisfied with the product for any reason, you can return the product within thirty days of the purchase date. In order to make a return, the product must be promptly sent back to Wissota in the original packaging and must be in the same condition that you received it, with reasonable wear and tear accepted.
To make a return please contact us over email or phone (sales@wissota.com, 952-417-6611) to receive a return merchandise authorization number (RMA) and shipping instructions. The product must be delivered to Wissota within ten days after receiving your RMA. Once the product has been received we will contact you regarding your return approval, and if approved we will reimburse you for the price you paid for the returned product (less a 20% re-stocking fee and excluding all shipping costs) within thirty days from the date we received the return.
Exchange Policy:
You can exchange any Wissota Skate Sharpener or other Wissota product that HAS NOT BEEN USED within thirty days of the purchase date. In order to be eligible for an exchange, the product must be promptly returned to us, and the product must be unused, undamaged, and in its original packaging. To make an exchange please contact us over email or phone (sales@wissota.com, 952-417-6611) to receive a return merchandise authorization number (RMA) and shipping instructions. The product must be delivered to Wissota within ten days of receiving your RMA in order to be eligible for an exchange. Once the product has been received we will contact you regarding your exchange approval, and if approved we will exchange your Wissota product for any new Wissota product of equal or lesser value.
Exclusions:
Our return and exchange policy lasts thirty days from the date the product was purchased. If we are not contacted within thirty days of the purchase date regarding a return or exchange, we will be unable to provide an RMA and a refund or exchange will not be offered. We may also refuse a return or exchange if the product is not delivered to us within ten days after you receive your RMA. Returns are not available for certain consumable goods (grinding wheels, diamond dressers, hand honing stones, felt wear pads, and skate sharpening wax) if they have been used. Products shipped to us without an authorized RMA will not be eligible for an exchange or refund.
You are responsible for all shipping costs when sending a product to Wissota for a return or exchange, as well as any loss or damage that occurs during shipping. We will not offer a refund or exchange for any Wissota product lost or damaged in transit.